SHIPPING AND DELIVERY
After you place your order, we will begin processing it within 3-5 business days (unless otherwise specified on our website), excluding weekends and holidays. You will receive an email notification with a tracking link once your shipping label is printed, and this link will give you the most accurate delivery time frame. Please allow 24-48 hours for your tracking link to update.
Most orders are delivered within 2-4 business days after receiving your tracking link. Please note that processing time and shipping time are separate.
Thank you for your order and we appreciate your patience as we prepare it for shipping.
In the unfortunate event that your order arrives damaged, please contact us immediately via email at firstname.lastname@example.org within 48 hours of delivery. If you prefer a replacement instead of a refund, please make sure to include that in your request.
To help us process your request as quickly as possible, please provide your name, order number, photos, and a description of the damaged items in your email.
Please keep in mind that any butters that may melt during the summer heat are not considered damaged.
RETURNS OR EXCHANGES
We want you to be completely satisfied with your purchase. If for any reason you are not, you may return your products within 30 days of delivery. However, please note that our company is not liable for the cost of return shipping.
To initiate a return, please send an email to email@example.com with your order name, order number, and a brief explanation of the reason for the return. We will provide you with further instructions on how to proceed.
Once we receive the returned products, we will process a refund or offer store credit based on your preference. Refunds will be issued in the same form of payment used during the original purchase. Please allow 3-5 business days for the refund to be processed and reflected in your account.
Please note that only products must be in new or gently used condition to be eligible for return. We do not refund original shipping charges. All gift cards, sale items and sample sizes are final sale.
We do not offer any product exchanges.
ORDER DELIVERED BUT NOT RECEIVED
We're sorry to hear that you're experiencing issues with your package delivery. Here are some steps you can take:
- Double-check the shipping address in your confirmation email to make sure it's correct.
- Allow some time as there may be a delay in the delivery status update. Sometimes our carriers make mistakes and scan the package as delivered before it actually arrives. Wait for 1-2 business days for the package to appear.
- Check with your neighbors, building management or mailroom to see if they received the package on your behalf.
- Review your USPS tracking link for a notice of attempted delivery. Follow the instructions provided in the notice.
- If you still can't find your package, contact USPS or UPS and initiate a claim with your tracking number.
If you need assistance with filing a claim, please reach out to our team via email at firstname.lastname@example.org to receive instructions on filing the claim. All packages shipped with USPS Ground Advantage UPS include insurance up to $100.
If the package is returned to our shipping location we will contact you once we receive the package. The customer is responsible for any reshipment fees.
Naturally Created 4 You does not take responsibility for items not delivered once we drop them off at the carrier. Naturally Created 4 You is not responsible for any additional shipping fees incurred due to packages being returned. We do not issue refunds for packages marked delivered but not received.
Our products and product information are not intended to treat, cure, prevent or diagnose any medical condition. If you are pregnant or nursing, or are concerned about a particular health condition, please consult your physician before using any of our products. Please note that these statements have not been evaluated by the Food and Drug Administration.
Our products may appear inconsistent in color, but the color comes from natural ingredients, and no artificial dye has been added. A change in weather conditions can alter the appearance but we ensure our handcrafted products are made with consistent formulas and ingredients.
If you have any issues, questions or concerns about your order, please email us at email@example.com.